Re-seller Program Agreement
This Reseller Agreement (the "Agreement") is made and entered into as of 3 July 2017 (the "Effective Date") between Micro IT Store Ltd having a postal address at National Software Centre, NSC-Campus, Mahon, Cork, T12 XY2N, Ireland ("Company"), and [RESELLER], having its principal office at [RESELLER PRINCIPAL OFFICE ADDRESS] ("Reseller").
The Company is the provider of the products more fully described in Exhibit A (the "Products").
The Reseller wishes to be appointed a reseller of some or all of the Products and Company is willing to make such appointment.
The Company and the Reseller agree to the terms contained in this Agreement.
1. Appointment of Reseller
1.1. Authorization and Appointment. The Company authorizes and appoints the Reseller and the Reseller accepts the appointment, as a [non-exclusive] reseller to market, sell, or incorporate for resale Company Products and Services.
1.2. Restrictions on Appointment. The Reseller's authorization from the Company to resell Company Products and Services is limited to the [DESCRIBE TERRITORY]. Additional sales locations must be pre-approved by the Company.
1.3. Revision of Authorization. The Company reserves the right to revise the list of Products and Services at any time during the term of this Agreement. The Company will notify Reseller of such revisions.
2.1. Purchase Orders. All orders for the Products submitted by the Reseller shall be in writing and sent to the Company at the address set forth above or as the Company otherwise specifies ("Purchase Orders"). Purchase Orders shall contain the following:
(a) each item of Product ordered by model or part number,
(b) quantity requested;
(c) unit Price;
(d) payment arrangements;
(e) delivery date, a date after the Company receives the Purchase Order upon which the order is to be delivered ("Specified Delivery Date").
2.2. Acceptance. The Company shall, within seven (7) business days of receipt of the Purchase Order from the Reseller, communicate in writing (email being an acceptable form of writing) its acceptance or rejection of the Purchase Order. Any orders not confirmed or rejected within the said seven (7) business day period shall be deemed to have been accepted.
2.3. Cancellation. The Reseller has the right to cancel any Purchase Order without any liability to Company upon written consent by the Company.
3. Delivery and Shipment
3.1. Delivery. The Company shall deliver the Products in accordance to the instructions provided in the Purchase Order.
3.2. Cost of Delivery. Unless instructed otherwise in the Purchase Order, the Company shall be responsible for all shipping cost upon delivery of the Products, including import, export fee, packing, shipping, freight, and insurance charges.
3.3. Failure or Delay in Delivery. The Company shall make commercially reasonable efforts to meet the estimated delivery date and or delivery date specified in the Purchase Order, but shall not be liable for failure to deliver or for any delay or effort in delivery of the Products. In case the Company cannot meet the estimated delivery date and or delivery date specified in the Purchase Order, the Company shall promptly notify the Reseller, and discuss in good faith on the appropriate delivery date.
3.4. Shipment. The Company shall ship the Products directly to the Reseller, not to any Reseller customer unless specifically agreed between the Company and the Reseller, at the Company' expense and in accordance with shipping instructions provided in the Purchase Order. Unless otherwise specified on the Purchase Order, delivery shall be made to the Reseller's address specified on the first page of Agreement, or address mutually agreed between the Company and the Reseller.
3.5. Risk of Loss. Title, risk of loss, theft, and damage shall pass to the Reseller upon delivery of Products to the address described in this section of the Agreement.
3.6. Defective Products. In the event that the Products is found to be defective ("Defective Product") within ten (10) business days of acceptance of the Products, the Reseller shall promptly notify the Company through e-mail or fax of the existence of such Defective Product. Both the Reseller and the Company shall, in good faith, work to resolve the problem without sending the Defective Product back to the Company. Should the Company determine that the Defective Product holds a major defect which cannot be remedied without having such Defective Product shipped back to the Company, the Company shall issue a return material authorization to the Reseller. The Company shall immediately ship a replacement for the Defective Product and the Reseller shall, upon notice of shipment by the Company return the Defective Product.
4.1. Prices to Reseller. The price payable by the Reseller for each Product shall be the applicable suggested list price of such Product less the discount specified in Exhibit A for such Product at the time of order.
4.2. [Resale Prices. The Reseller will determine its own resale prices to Reseller customers. The Company may, however, from time to time provide the Reseller with suggested retail price lists. Resale prices shall not be shared with any third party other than Reseller customers, and shall not be advertised publicly, posted to any website other than the Reseller or the Customer intranet sites not available to the general public, or made available via any other publicly available resource. However, the Reseller may disclose pricing to Reseller customers via a secure, password-protected website or online system controlled by the Reseller and made available solely to Reseller customers.]
4.3. Revision of Prices. The Company may, upon ten (10) days prior written notice to the Reseller, change the discount for any or all Products not yet ordered.
5.1. Payment Terms. All fees payable hereunder shall be paid within ten (10) days of the date of invoice.
5.2. Payment Method. Payment shall be made in via interbank transfer to the Company's account at a bank designated by the Company.
5.3. Payment Net of Taxes. The fees do not include any taxes, import or export fees, duties, or similar charges, all of which are the Reseller's responsibility.
6. Reseller Responsibilities
6.1. Marketing. The Reseller shall use its best efforts to market, advertise, and otherwise promote and sell the Products.
6.2. Employee Training. The Reseller shall ensure that any of its employees who are responsible for the marketing, sales, and technical support of the Products have proper skill, training and background to enable them to provide such marketing, sales, and technical support service in a competent and professional manner.
6.3. Repair and Evaluation Materials. The Reseller shall maintain adequate spare units, spare parts, and evaluation units necessary to provide marketing, sales, and technical support service to Reseller customer.
6.4. Support. The Reseller shall be responsible for all first level of support for the Reseller customers (e.g., initial response, problem identification and problem resolution) and shall include all relevant contact information on the Reseller's website. The Reseller agrees to provide and make available a sufficient number of trained personnel to provide such support for the Reseller customers.
6.5. Sales Forecast. The Reseller shall provide the Company with a quarterly sales forecast, the format of which shall be mutually agreed from time to time.
6.6. Cooperation. The Reseller agrees to work closely with the Company and use its best efforts to meet the sales goal mutually agreed between the Reseller and the Company.
6.7. Reseller Customer Information. The Reseller agrees to provide the name and address of Reseller customer as requested by the Company on a necessary basis.
6.8. Records and Reports. The Reseller shall maintain records of its marketing, sales, and support and maintenance services activities under this Agreement for a period of three (3) years after termination of Agreement. Upon the Company' request, the Reseller shall provide the Company with reports describing the Reseller's sales of Products, including the number of Products sold, the dates and serial numbers of the Products sold, and remaining inventory on hand.
7.1. Initial Term. The initial term of this agreement will begin on [TERM START DATE] and end on [TERM END DATE], unless terminated earlier.
7.2. Renewal Terms. Following the initial term, this agreement will automatically renew for successive [RENEWAL TERM PERIODS] terms, unless terminated earlier. If a party elects not to renew this agreement, that party shall provide Notice of that intention to the other party at least [NON-RENEWAL NOTICE PERIOD] days before the renewal date.
8.1. Product Warranty. All Reseller-branded products are covered by Reseller's limited warranty statements that are provided with the products or otherwise made available. Hardware warranties begin on the date of delivery or if applicable, upon completion of the Reseller installation. Non-Reseller branded products receive warranty coverage as provided by the relevant third party supplier.
8.2. Software Warranty. The Reseller warrants that for a period of [PERFORMANCE WARRANTY PERIOD] commencing upon the date of delivery or installation, whichever is earlier, that when operated in accordance with the documentation and other instructions provided by the Reseller, the software will perform substantially in accordance with the functional specifications set forth in the documentation.
8.3. Service Warranty. The Reseller warrants for a period of [SERVICE WARRANTY PERIOD] following the completion of performance of the service that its services will be performed consistent with generally accepted industry standards.
8.4. Disclaimer of All Other Warranties. The Reseller disclaims to the [fullest] extent authorized by law any and all [other] warranties, whether express or implied, including, without limitation, any implied warranties of [title, non-infringement, quiet enjoyment, integration,] merchantability or fitness for a particular purpose.
9. Ownership of Intellectual Property
9.1. Retention of Rights. The [Licensee/Customer] acknowledges and agrees that the [Licensor/Supplier/Company], its suppliers, partners and licensors (if any), own and shall retain all right, title and interest in and to (a) all intellectual property rights embodied in the [Products/Software] and Services, including the manufacture and/or production of [Products/Software] (and all copies and derivative works thereof, by whomever produced), and associated Product documentation; (b) all of the service marks, trademarks, trade names or any other designations, and (c) all copyrights, patent rights, trade secret rights, and other proprietary rights in the[Products/Software].
9.2. No Rights Granted. The [Licensee/Customer] acknowledges and agrees that this Agreement does not grant to [Licensee/Customer]any intellectual property rights in the [Products/Software].
10.1. Use of Trademarks. The Reseller may, whether in connection with its own trademarks, use the then current Product names, logos and other marks ("Marks") on the Product and all marketing and promotional material therefore as authorized by Company for all proper purposes in the performance of Reseller's duties hereunder.
10.2. Trademark Policies. The Reseller's use of such Marks shall be in accordance with Company' policies in effect from time to time, including, but not limited to, trademark usage and advertising policies.
10.3. No Trademark Claims. The Reseller shall have no claim or right in such Marks and Reseller shall not make any claim or contest the use of any such Mark authorized by Company. Except as expressly authorized in writing by Company, Reseller shall not file or attempt to register any Mark or any mark confusingly similar Marks.
11. Confidential Information
11.1. Protection of Information. Each party shall protect the other's Confidential Information from unauthorized dissemination and use the same degree of care that such party uses to protect its own like information.
11.2. Non-Disclosure and Non-Use. Neither party shall disclose to third parties the other's Confidential Information without the prior written consent of the other party. Neither party shall use the other's Confidential Information for purposes other than those necessary to directly further the purposes of this Agreement.
11.3. Notification of Employees and Agents. Each employee or agent of Reseller, performing duties hereunder, shall be made aware of this Agreement and shall execute a document that binds said employee or agent of Reseller to the same level of confidentiality contained herein.
11.4. Definition of Confidential Information. The term "Confidential Information" includes all [material] [non-public] [business-related] information, written or oral, disclosed or made available to either party,[ directly or indirectly,] through any means of communication [or observation].
12.1. Termination without Cause. Either party may terminate this Agreement without cause upon ten (10) days prior written notice to the other party.
12.2. Termination for Cause. Either party may terminate this Agreement, effective immediately upon written notice to the other party if:
(a) the other party materially breaches any term of this Agreement and fails to cure such breach, which is a curable breach, within eight (8) days after receipt of the non-breaching party's written notice of such breach;
(b) the other party materially breaches any term of this Agreement which is not capable of cure;
12.3.Termination on Insolvency. This agreement will terminate immediately upon either party's insolvency, bankruptcy, receivership, dissolution, or liquidation.
12.4. Effects of Termination. Upon any termination or expiration of this Agreement:
(a) Reseller shall cease to be an authorized reseller of Product and all rights and licenses granted to Reseller hereunder shall cease;
(b) Reseller shall immediately:
(i) cease all use and distribution of the Product;
(ii) discontinue any use of the Marks; and
(iii) cease to promote, solicit or procure orders for the Product.
12.5. Continuing Obligations. The termination of this Agreement shall not release Reseller from the obligation to pay any sum that Reseller may then owe to Company, or from the obligation to perform any other duty or to discharge any other liability incurred by Reseller prior thereto. The termination of this Agreement shall not release Company from the warranties in this Agreement.
13.1. Indemnity. Reseller shall indemnify and hold Company harmless from and against any and all damages, liabilities, costs and expenses (including reasonable attorney's fees) which Company incurs as a result of any claim based on any breach of any representation or warranty, covenant or agreement by Reseller under this Agreement or any breach of this Agreement by Reseller.
13.2. Conditions to Indemnity. Reseller's obligations under this Section are contingent upon:
(a) Company promptly gives written notice of any claim to Reseller;
(b) at Reseller's expense, Company provides reasonable assistance which Reseller may reasonably request for the defense of the claim; and
(c) Reseller has the right to control the defense or settlement of the claim, provided, however, that Company shall have the right to participate in, but not control, any litigation for which indemnification is sought with counsel of its own choosing, at its own expense.
14. Intellectual Property Infringement
14.1. Indemnity. Company agrees to hold Reseller harmless from and indemnify all liability for infringement of any patent, copyright or trademark rights or other intellectual property rights of third parties which result from the sale of Products. Company agrees to defend Reseller in such infringement suit or any Product liability suit resulting from the use or sale of Products, including but not limited to, out of court settlements, court costs, reasonable attorney's fees or any money judgment awarded at the conclusion of such suits subject to the understanding that Company shall have exclusive control over the defense and/or settlement of such suits.
14.2. Conditions to Indemnity. Company's obligations under this Section are contingent upon Reseller
(a) giving prompt written notice to Company of any such claim;
(b) allowing Company to control the defense and any related settlement of any such claim; and
(c) furnishing Company with reasonable assistance in the defense of any such claim, so long as Company pays Reseller's reasonable out-of- pocket expenses.
14.3. Exceptions to Indemnity. Company shall have no obligation under this Agreement for any claim of infringement or misappropriation to the extent that it results from
(a) modifications to the Products made other than by Company;
(b) failure of Reseller to use updated or modified Products provided by Company to avoid a claim of infringement or misappropriation;
(c) compliance by Company with designs, plans or specifications furnished by or on behalf of Reseller; or
(d) any opening of or other tampering with a Product by non-Company personnel.
15. Limitation of Liability
15.1. Damages. In no event will Company be liable for any direct, indirect, consequential, incidental, special, exemplary, or punitive damages or liabilities whatsoever arising from or relating to the software, the software content or this agreement, whether based on contract, tort (including negligence), strict liability or other theory, even if Company has been advised of the possibility of such damages.
15.2. Maximum Liability. In no event will Company liability exceed the monies paid by the Reseller to the Company. The existence of more than one claim will not enlarge or extend this limit.
16. General Provisions
16.1. Notice. Any notices required or permitted shall be given to the appropriate Party at the address specified above, or at such other address as the Party shall specify in writing, and shall be effective upon actual receipt.
16.2. Assignment. The parties may not assign this agreement or any right or obligation of this agreement, by operation of law or otherwise without prior written consent of the party, which shall not be unreasonably withheld.
16.3. Independent Contractors. The parties are independent contractors, and no agency, partnership, joint venture or employee-employer relationship is created by this Agreement.
16.4. Severability. The invalidity or unenforceability of any provisions of this Agreement shall not affect the validity or enforceability of any other provision of this Agreement, which shall remain in full force and effect.
16.5. Headings. The section headings contained in this Agreement are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement.
16.6. Interpretation. In construing or interpreting this Agreement, the word "or" shall not be construed as exclusive, and the word "including" shall not be limiting. The parties agree that this Agreement shall be fairly interpreted in accordance with its terms without any strict construction in favor of or against either party and that ambiguities shall not be interpreted against the drafting party.
16.7. Amendments. No change or modification of this Agreement will be valid unless it is in writing and signed by each party to this Agreement.
16.8. No Waiver. A party's failure to exercise or delay in exercising any right, power or privilege under this Agreement shall not operate as a waiver; nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof.
16.9. Governing Law. This Agreement shall be governed, construed, and enforced in accordance with the laws of the State of [GOVERNING LAW STATE], without regard to its conflict of laws rules.
16.10. Jurisdiction. The parties submit all their disputes arising out of or in connection with this Agreement to the exclusive jurisdiction of the Courts of Ireland (Republic of Ireland).
16.11. Compliance of Law. The parties shall comply with any and all applicable laws, rules and regulations of the governmental authorities concerned.
16.12. Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes or labor disputes, embargoes, government orders or any other force majeure event. In the event of a threatened default or default as a result of any of the above causes, the defaulting party shall exercise its best efforts to avoid and cure such default. In the event such an event prevents performance thereunder for a period in excess of ninety (90) days, then the non-defaulting party may elect to terminate this Agreement and/or cancel or suspend any Purchase Orders thereunder by a written notice to the defaulting party.
16.13. Export and Import Controls. Each party shall be responsible for: (a) complying with all export restrictions, laws and regulations; (b) securing all permits and other licenses necessary to carry out its obligations under this Agreement; and (c) paying all tariffs, duties and the like, associated with its export of any goods or the use of any information in connection with the Products.
16.14. Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed to be an original, but all of which, taken together, shall constitute one and the same agreement.
16.15. Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to its subject matter and constitutes and supersedes all prior agreements, representations and understandings of the parties, written or oral.